Return policy

In addition to your statutory rights, unwanted Products may be returned for a refund if they are returned unused and in their original condition. BALMUDA will refund the goods value stated on the commercial invoice for any items returned  in accordance with section 8.3, if the return is requested within 14 days from the day after you received the Order and the items are sent back within the following 14 days (unless otherwise required by applicable law). 

Import duties and consumption tax are non-refundable; only the goods value stated on the commercial invoice is eligible for refund. 

Instructions for Return – if you wish to return one or more Products purchased pursuant to these Terms, the following instructions apply: 

You must inform BALMUDA of your decision to return the Product by contacting BALMUDA Customer Service. 

1. Once you have initiated your return on the Retarn Portal, promptly send back the returned items in accordance with the instructions provided to you by BALMUDA Customer Service. You must return the items no later than 14 days from the day on which you initiated the return process.Unless otherwise specifically stated, items must be returned in a new and unused state, in perfect condition, with all protective or other materials in place and tags and stickers attached to them (if applicable), as well as with the original box / container, including all accessories and documents. All returns are inspected upon return and will be subject to strict quality control checks. If through your handling the Product(s) have decreased in value, we may refuse the refund or deduct the amount of such loss from the amount to be reimbursed to you.
2. Upon receipt of the returned item, subject to confirmation that it has been returned in accordance with the returns process, you will be reimbursed for the actual price paid for the returned item (less any deductions). Your refund will be processed as soon as possible, however, please note that, depending on your bank/card issuer, it may take some time for your refund to appear in your account (unless your bank has a different time frame as set forth in your bank/card issuer terms). 

Title and risk to the returned items will not transfer back until such items have physically arrived back with BALMUDA, and therefore if you choose to return your item by post (not using BALMUDA’ preferred returns carrier) you are advised to use a courier service offering tracked service, and to have adequate insurance to cover the cost of the goods in transit, as neither BALMUDA nor Global-e will be liable for such goods. If you are returning your Product by post or courier service, please include your personal details and the best way for BALMUDA to get in touch with you; otherwise it will not be possible to process your refund. 

Unless expressly agreed otherwise, reimbursement for returned goods will be made using the same means of payment as you used for the initial transaction. 

BALMUDA monitors the number of returns being made by customers. Continued, or high numbers of returns within a short period, may be deemed by BALMUDA (in its sole discretion) to be evidence of a breach of these Terms. 

This returns policy may be changed from time to time at BALMUDA’ or Global-e’s discretion. 

Limited warranty; Returns Policy For Faulty Products 

If any Product you order is damaged or faulty when delivered to you, or has developed a fault, you may have one or more legal remedies available to you, depending on when you make BALMUDA aware of the problem, in accordance with your legal rights under applicable laws. If you believe a Product is faulty, you should inform BALMUDA Customer Service as soon as possible, stating your name, address and order reference. Nothing in this section affects your legal rights under applicable law. 

For Products shipped internationally, please note that any applicable warranty may not be valid in the shipping destination, or you may have only limited warranty valid in the shipping destination. If a warranty is valid and not limited by your jurisdiction, then the warranty period is as set out in the product description. Consumers in some jurisdictions may have legal rights under applicable local legislation governing the sale of consumer goods, including, without limitation, national laws implementing EU directive 2019/771 and 2023/2673.

For clarity, any defects or damage caused by accident or by your use of the Products not in accordance with their intended use or by normal wear and tear will not be deemed faulty and may not be eligible for a refund or replacement.